Written By
City Personnel
1. Address the issue promptly: Don’t let conflicts fester. Address disagreements as soon as they arise to prevent escalation.
2. Create a safe environment: Encourage open communication and ensure all parties feel comfortable discussing their concerns and feelings without fear of retribution.
3. Listen actively: Give each party involved the opportunity to express their viewpoints. Practice active listening by offering undivided attention, asking clarifying questions, and summarizing what the speaker has said.
4. Identify the root cause: Determine the underlying issues or misunderstandings that led to the conflict. This will help in finding an effective resolution.
5. Focus on interests, not positions: Encourage all parties to focus on their interests (what they need or want) rather than their positions (what they demand). This promotes collaboration and problem-solving.
6. Generate solutions: Brainstorm potential solutions together, considering each party’s interests and needs. Encourage creativity and open-mindedness.
7. Reach a consensus: Agree on a solution that addresses the concerns of all parties involved. Ensure everyone feels heard and understood, and that the resolution is fair and reasonable.
8. Follow up and monitor progress: Check in with the parties involved to ensure the agreed-upon solution is being implemented and the conflict has been resolved satisfactorily. Make adjustments if necessary.