A Medical Practice’s Partnership with City Personnel

A large medical practice in Rhode Island was facing the challenge of hiring due to an industry-wide talent shortage. With each office being responsible for their own hiring, the organization struggled to quickly fill their urgent job vacancies. Desperate for a solution, the organization sought out City Personnel as their trusted partner to tackle these pressing staffing needs head-on.

In this case study, we will respect our client's privacy by referring to them as 'the Client.'


  • Immediate staffing need
  • Limited HR resources
  • Industry-wide talent shortage


The partnership between this large medical practice and City Personnel produced the following results:

  1. Over a span of 15 years, City Personnel’s collaboration with the Client supported numerous medical placements.
  2. In the first week of sourcing for the Client, we swiftly and effectively met their immediate staffing needs through three successful placements.
  3. Despite the talent shortage, City Personnel emerged as an invaluable partner for the Client, offering not just dependable recruitment services but also access to exceptional industry talent.


  1. Needs Assessment: City Personnel conducted a thorough needs assessment to analyze the hiring requirements of the Client. This evaluation identified specific target candidate profiles that closely matched the immediate need for skilled professionals, especially during the ongoing talent shortage.
  2. Talent Sourcing: In 2020, the talent acquisition landscape was further complicated by the pandemic, particularly for roles such as medical assistants, receptionists, and billers. The industry requirement for COVID-19 vaccinations and the burnout experienced by the demographic already working in these roles presented unique challenges. Despite these hurdles, City Personnel leveraged their vast network and expertise in talent acquisition and sourcing to diligently scour the market for potential candidates. They specifically targeted those who met the criteria outlined in the needs assessment. Given the prevailing talent shortage exacerbated by the pandemic, proactive sourcing efforts were paramount in finding suitable candidates to meet the Client’s urgent staffing needs.
  3. HR Support: City Personnel offered comprehensive HR support, taking care of the entire recruiting process from sourcing to onboarding for multiple contract positions concurrently. Recognizing that each office has its own hiring responsibilities, City Personnel played a vital role in relieving the offices of their HR duties, ensuring a seamless and efficient recruitment process.


The collaboration between the large medical practice and City Personnel exemplifies the effectiveness of engaging a staffing/recruitment agency to address the unique staffing needs faced by organizations. This partnership not only successfully resolved immediate challenges but also established a sustainable long-term solution for talent acquisition. Through their strategic alliance, the Client was able to overcome the industry-wide talent shortage and secure top-notch professionals, ensuring continued success in delivering quality healthcare services to the community.

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