Employee Login
Employee Login
Explore Our 20-Year Story

A Professional Services Firm’s Partnership with City Personnel

After nearly two years of searching for the right candidate, a Rhode Island professional services firm needed more than someone who simply checked the boxes on paper. They were looking for an individual who understood the bigger picture, aligned with their mission and values, and could thrive within a culture built around putting people first and creating a meaningful work-life balance.

Recognizing that this type of hire required a deeper understanding of the organization, they partnered with City Personnel to help identify someone who could bring both the right experience and the right mindset to the role.

In this case study, we will respect our client's privacy by referring to them as 'the Client.'

Two-Year Candidate Search
Finding the Right Cultural Fit
Hiring for Long-Term Leadership

Challenges

  • Searching for the right candidate for nearly two years
  • Finding someone with the necessary skills and experience
  • Identifying a candidate who could see and support the company’s bigger vision
  • Ensuring alignment with the Client’s mission, vision, and values
  • Finding someone who valued a people-first workplace culture
  • Hiring an individual who could successfully grow into a leadership role

Results

Through its partnership with City Personnel, the Client achieved an important hiring breakthrough:

  1. After a nearly two-year search, the Client identified the right candidate for the position.
  2. The selected candidate demonstrated strong alignment with the organization’s mission, vision, and values.
  3. The Client gained confidence that the new hire understood its people-first culture and approach to work-life balance.
  4. The organization filled a critical position with someone they believe can successfully lead and support the team moving forward.

Approach

  1. Understanding the Bigger Picture: City Personnel took the time to understand not only the qualifications required for the position, but also the Client’s long-term goals, company culture, and vision for the future.
  2. Prioritizing Cultural Alignment: Rather than focusing solely on a candidate’s resume, the search emphasized finding someone who appreciated the Client’s people-first philosophy, approach to work-life balance, and commitment to doing things differently within its industry.
  3. Communicating the Client’s Value Proposition: City Personnel worked to clearly communicate what made the organization different to prospective candidates, helping them understand how the Client operates, treats its employees, and serves its clients.
  4. Listening Before Recruiting: By taking the time to truly understand the Client’s needs, City Personnel was able to represent those priorities throughout the recruiting process and focus on candidates who offered both the qualifications and alignment necessary for long-term success.

Conclusion

For the Client, selecting a staffing agency was about more than finding someone capable of sourcing resumes. Because a recruiting partner acts as an extension of an organization’s brand, culture, and values, the Client believed it was important to choose a partner that genuinely understood what they were trying to build.

After becoming familiar with City Personnel through years of local networking, the Client felt confident that City Personnel shared that same commitment to finding the right fit for both employers and candidates.

That trust became an important part of the partnership and ultimately contributed to a successful placement.

After nearly two years of searching, the Client was able to find a candidate who offered more than the necessary skills for the position. They found someone they believe is genuinely aligned with their mission, vision, values, and workplace culture.

The partnership demonstrates the importance of looking beyond a resume when making a critical hire. By taking the time to understand what makes an organization different and communicating that vision to candidates, City Personnel helped the Client find someone they believe can become an important part of the company’s future.

Share This Case Study

city personnel logo

Login